Important Details
Good to Know.
Where does Properly Tended provide service?
Properly Tended serves clients throughout Northeast Georgia. Travel beyond the primary service area may be available for select projects.
What are your hours?
Services are generally available Monday through Friday from 9:00 a.m. to 4:30 p.m. Saturday availability is limited. Properly Tended is closed on Sundays.
Do I need to be home?
Not necessarily. You’re welcome to be present or have your service completed while you’re away. If you prefer to be away, we’ll coordinate secure access arrangements in advance. Certain projects may require you to be present for the initial visit; if so, we’ll let you know before your booking is confirmed.
How are purchases handled?
Funds for client purchases must be provided in advance. Clients may provide an approved payment card, arrange prepaid pickup, or send funds through an accepted electronic payment method such as Venmo or Cash App. Spending limits are confirmed beforehand, receipts are provided, and any unused funds are returned.
Do you provide cleaning services?
Yes. Cleaning may be booked as a standalone service or included in a household reset, organization project, or ongoing support plan. Properly Tended offers more than traditional cleaning, allowing your service to be tailored to what your home needs most.
Are there services you do not provide?
Properly Tended does not provide childcare or child transportation, personal or medical care, heavy furniture or appliance moving, or hazardous and biohazard cleanup. Should any portion of your request require services beyond those we provide, we’ll discuss it with you before confirming your booking.
Do I need to commit to ongoing service?
Not at all. Properly Tended welcomes one-time projects, occasional assistance, and recurring support. If ongoing service would serve you best, we can discuss a preferred schedule based on your needs and our availability.
What if I need to reschedule or cancel?
We understand that plans occasionally change. Please provide at least 24 hours’ notice when rescheduling or canceling a booking. Changes made with less than 24 hours’ notice may be subject to a cancellation fee, as that time has been reserved exclusively for you.
What if I don’t see the service I need listed?
Not every need fits neatly into a service menu. Tell us what would make life easier, and let’s see how we can tend to it.